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What a ridiculous state of affairs, completely unacceptable.
I've been going round in circles for a month and racked up more than £50 in phone calls to HMRC trying to get online access. My situation is worse, not owning a mobile.
Verifying your ID in a post office or government office, along with 2 stage authentication via either a mobile or land line simply must be made to work.
Other than that, I simply refuse to use phone calls to HMRC any longer, and will be using email until you sort things out.