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Two times now the Income tax helpline has said that this is for tech support and forwarded me there. This is despite me quoting verbatim the error. I also told them that the last time income tax sent me to tech support I was advised that tech support can't help with this error and that I should call back. Stuck in a loop and don't know how to break it.

Called 5 times. Each time I say it's about "MCI Issue". The automated voice asks me to reconfirm that it's about an "MCI Issue" - to which I respond yes. Eventually when I talk to a person, every time they tell me that I'm at the wrong place and either they put me on hold for another department or they hang up. Spent a total of >4 hours waiting now. This is a waste of time and is not working. What other options are there?