You’re offline. This is a read only version of the page.
I have contacted them several times to chase and every time I am met with the same answer that a referral is being sent, but unfortunately this has not helped the issue..
My tax returns for 2019/20 and 2020/21 were submitted via an agent under self assessment on the 18th August, I was given a figure for a rebate for each of the two tax years and told it would be in my account in 14-28 days. After this period it came to light that they had been flagged for security checks -I have chased non stop since then and the time frame keeps on growing despite no word from HMRC? I am led to understand HMRC should reach out to verify my identity but i have had no such letter and its now been nearly 6 months since the rebate figure was confirmed and still no payout, is this normal and what can i do to speed up the process??