I can imagine how frustrating and stressful this situation must be for you, especially for a small business where every shipment counts. I've faced similar bureaucratic delays in the past, and it's never easy.
Persistence: Continue calling the EORI team, even multiple times a day if you have to. Try calling right when they open as this might be a less busy time.
Alternative Contacts: Do they have different contact numbers or departments? Sometimes reaching out to a related department can redirect you to the right person or department that can assist.
Official Complaint: Consider raising an official complaint if they have such a mechanism. This often escalates the issue and gets more immediate attention.
Broker or Customs Expert: As a temporary solution, you might want to contact a customs broker or expert who might have insider knowledge or contacts that can expedite the process.
Social Media & Public Relations: Depending on your comfort level, a post on social media platforms highlighting your plight can sometimes get a quicker response, especially if it garners a lot of attention or sympathy.
Local MP: In extreme cases, contacting your local Member of Parliament or representative about the issue might help. They often have contacts or ways to escalate matters that average citizens don't.
Be Prepared: When you do get in touch with them, have all your documentation and details ready, so you can provide them with all the information they need immediately.
I genuinely hope your issue gets resolved soon, and your goods are released from Felixstowe. These situations are incredibly challenging, but remember, you'
re not alone – many businesses face similar hurdles, and with persistence, they overcome them.
Stay strong and best of luck with your business, Paul!