Skip to main content

This is a new service – your feedback will help us to improve it.

  • RE: Verify Identity Gov Gateway

    Hi, I set up a user ID and password successfully to try to access my national insurance records (so that I can make voluntary contributions for any missing years) via the government gateway, but couldn't then confirm my identity and get any further. I couldn't do it with the options that were available (I don't have a driving license or passport) and when I try phoning the numbers given on the page to resolve the issue I wasn't able to get the help I needed. I've tried phoning the HMRC number provided and the login issues number to no avail. Is it possible for me to ever get access via the gateway (online) or is there a way I can do this? I'm obviously concerned that I won't have enough time, hence why I thought it would be quicker using the gateway. Thanks in advance