I aneed to creadte a UK.GOV account to request a VISA for my children.
I insert all the information (Passport, birth date etc.) , I gett all the required OTP and the procedure complete correctly.
When I try to log back in, I get the following error message:
"The details entered don't match our records"
Of course the details are correct.
I tried to contact the number and I have ben waiting fo 20 minutes (international call) and no answer.
can you help?