David Rowlinson

My wife paid for 4 extra years NI contributions in December 2021. Her State Pension started in January 2022. By May 2022 her NI account was still not credited so she called HMRC and was told that she would have to wait as there was a backlog. She called again in October 2022 and told it should be credited by December 2022. We are now in March 2023 and still nothing has happened. How can she escalate this matter as the delay in her contributions being credited and more importantly her State Pension being increased is unacceptable!!!

My wife paid 4 years contributions in December 2021 before her pension was due at the end of January 2022. She made her first call to see why she had not been credited in May 2022 to be told that she had paid too much and her case was on hold as she needed a refund of about £80. She was told her additional years would be credited by October 2022. October 2022 still nothing and another phone call to be told that the years should be credited by December 2022. No further information on the refund. We are now March 2023 and gearing up for another call to see what is happening as no refund or any sign of the extra years being credited. This is absolutely abysmal service having waited now 16 months. I am sure if it was a case of the HMRC being owed money by my wife they would have taken it very quickly.........