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I have a customer with Irish VAT registration number but customer is based in London as per purchase order received.
We are registered in UK.
We sold MQ consultation services (IT) to them and issued invoice including VAT.
They believe VAT is wrongly applied. They said, it is a cross boundary transaction, the VAT charged should be 0% (Reverse Charge).
Do we have to apply VAT, if customer trading as Irish branch based in London and have registered VAT in Ireland? As per our agreement with them, they are based in London, but the end customer is based in Ireland.