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I received a mail about tax credits, inviting me to go on www.gov.uk/p800refund to get a refund on my overpaid taxes. However, while getting through the website I have been asked for multiple documents such as UK passport, P60, payslips..
The issue is that I am not a UK citizen but I am a European settled in UK so I only have European ID card and Passport. I didn't find any option to get through this and I tried to call HMRC but after 25 minutes waiting no one answered.
How can I proceed please ?