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I have the same concern. I successfully submitted my mileage claim on 3rd April, it has seen been processed and completed, yet I have never had the claim amount £ sent to me, neither have I had any correspondence to keep me updated or informed. Yet the online progress says complete. I have tried 4 times to speak to someone to no avail, as the waiting time on hold exceeded 30 mins plus more every time. Please advise as to my next course of action. Many Thanks, much appreciated.