Kathryn Gaunt

I finally got through and his computer crashed! He said he'll phone me back so really really hoping he does!

Now at a week of phoning daily. Always cut off after an hour, am doing my best to keep calling but as a nanny I can't be on the phone all day as there's a safeguarding issue I've also tried the number on the gov website (0300 200 3835) and the number suggested on this forum (0300 200 3822) and it's just the same hold music and message. I'll keep trying but failing that is there a postal address I can send a letter to explaining the situation and to ask for a set up?

I've been trying to get through all day on Friday, all day Monday and all day today. As above I only get just over an hour and then it cuts off I had a plan in place but couldn't afford it due to various reasons and subsequently missed a payment. I've tried to reset it up online but have to call, but can't get through, really worried about getting a penalty. Also posting as proof, will keep trying