HELP!! I am in the same position as Chegm, I can't change my name because my ID (passport and driving licence) is in my new name. I can't create a gateway ID to do this. Nobody is helping me. I was told to call the national insurance office 0300 322 3500 but this wasn't any help. I have been on the phone for 2 hours, going round in circles. Please can someone tell me what I need to do.