Ni Hu

Hello HMRC, I’m trying to log into online service of HMRC with the latest option of using GOV.UK ID check APP to scan my International Passport and my face. I followed all instructions in the APP and have successfully completed all steps. But upon returning result from the website at https://www.tax.service.gov.uk/, this error page is displayed: We cannot confirm who you are - Confirm your identity - GOV.UK (tax.service.gov.uk) (https://www.tax.service.gov.uk/identity-verification/incorrect-details/4/first) I phoned both the tax office and the online services helpdesk but they both cannot offer useful advice on resolving the issue. ***I have a guess that it might be caused by the fact that the passport scan result showing my name in Chinese characters, not in English letters. Could you please raise this issue to relavent teams and start proper investigation? I feel unfairly treated as a UK resident who cannot access this common goverment online service, though not a UK citizen yet. Kind regards, Ni Hu