Ollie52 Fowler

Ridiculous tried ringing again as still no information and now saying lines are closed till 4th September to deal with repayments? They charge daily when you’re overdue?? Can’t speak to an advisor on digital help

Absolute ridiculous service atm self assessment return completed on 6th April told repayment was pending. Was then told to wait 6 weeks and should recieve a letter or message if further info was required? Rang up after the 6 weeks been told to wait another 8 weeks but there are no notes on the system as to why it’s taking so long still no letter or message. What do they need to verify you have to verify yourself million of times before you get to an advisor on the phone. Digital advisor doesn’t help as always says advisors are busy? Quick enough to take tax of you but don’t like to return when overpayed.