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  • Details does not match records

    I’m applying for Temporary Creative visa within the UK and submitted biometrics last week, home office atlas sent me an email to upload additional supporting documents to a link apply-to-visit-or-stay-in-the-uk and to input passport number or brp number and birthdate to log in. I’ve input accurate details and it keeps saying details does not match records so I’m unable to log in to upload the additional documents. Inquired to apply online e support about the problem and been told they can’t help and called general immigration inquiries over 10 times in different departments and been told they can’t help either. I’m so lost, I just want to upload my documents to be able to be granted a visa. Please help me.