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  • RE: Client not authorised message when submitting MTD VAT return

    Any luck with my query?
  • RE: Client not authorised message when submitting MTD VAT return

    I've been in touch with your helpline again as my next quarter return shall become due shortly and I am not able to access the appropriate VAT period. Having explained all the background and him having read the notes on my interaction he suggested that I first try and register for MTD from the beginning to see if this might work. I've just tried it and the system would not allow me to register again. The adviser then suggested I make contact via this forum so that the moderator can look up the notes regarding the resolution for the previous correspondent (Mr. Deehan) and perhaps this would suggest a solution to my issue - hence this post.
  • RE: Client not authorised message when submitting MTD VAT return

    I've been through all these scenarios - 1 & 2 - there is no agent involved - it is a 'trader' link. 3. Already checked by the person on the other end of the helpline. 4. IT MTD specialist has been through this Based on my experience todate I do not believe your Helpline is capable of resolving this - I'll just get referred to your IT dept again and it becomes a vicious circle. If I could find out how the other person in this link above got their issue resolved then we might get somewhere.
  • RE: Client not authorised message when submitting MTD VAT return

    I appear to be having the exact same problem now, 10 months on from when the first post in this blog was made. I am also an Andica software user and I have two other registrations using the same software with no issues (so far). I've also spoken to the helpline who carried out the basic checks (which I had already performed myself) plus I spoke with a representative of the IT MTD specialist team. As the problem arose with my first return I was told not to worry that it will probably right itself for the subsequent return - in the meantime they would arrange authorisation from the manual return team for a manual return to be made. Four weeks on all I've received is a late filing notice and assessment - I paid the (higher) actual amount that was due but no authorisation for a manual return and it doesn't look like the problem is going to 'right itself'! Is there any way of knowing if Mr Deehan solved his issue and, if so, what was the solution?