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  • Claim to reduce payments declined

    I have applied last week to get my payments on account reduced as my income decreased and received a letter today saying my claim was declined because I haven't submitted any tax returns for 21/22. However they were submitted months ago, all shows as completed with issues tax bills etc Do I have to call HMRC to sort this out? How is it possible they don't see them as submitted as my online account shows it all done?