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  • RE: Verify Identity Gov Gateway

    Hello HMRC admins, I am having problems logging into both the personal tax account service and the file your self-assessment service, both of which I understand use Government Gateway data to veryify my ID. I have a Government Gateway ID which I obtained using Digidentity back in 2020. When I log in to either the personal tax account service or the file your self-assessment service using my Government Gateway ID, I am asked to confirm my identity by entering my name, date of birth and post code; Then I receive the message on screen that the information I entered does not match the records! The information I am entering is 100% correct, so what should I do? Is there a help line? An address to write to? Thanks for your attention.