Skip to main content

This is a new service – your feedback will help us to improve it.

  • Gov.UK confirm i.d.

    Help - 2nd week trying to get somewhere with this - being past backwards and forwards, holding on for hours for a reply, getting cut off, getting directed to "robot" help with generic answers and no real advisers ever available then directed back to original number! . Cannot use to log on to submit my self-assessment anymore - Gov. uk could not find my email address. After days of frustration I set up a new Government Gateway Account and now cannot get past their i.d. verification though all answers are correct. I am told it is a technical problem and has to be dealt with the online help which is a robot, then I eventually get an email answer to say it is not a technical problem which directs me back to the original number ...... and so it goes on. I cannot submit my return through no fault of my own!