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Good Afternoon, I'm another poor soul unable to verify my identity.
I find the verification process to be just ridiculous.
I'm asked for a UK passport that I don't have (well I'm not British, we still exist after Brexit), a uk driving license (I have my valid EU license), my p60 (I guess that's the only thing I got right since I just have to copy two numbers) and "something about my credit past" (which I don't have cause I never got any loan, excuse me).
The best thing is that I received from the GOV a self assessment letter so they know exactly who I am, where I reside, where is my money and all the taxes I pay (being 100% PAYE).
I suppose I'd be happy to just send a paper form, but I can't even access it. When I click I am brought back to my login page where I'm asked to VERIFY again.
The phone support is completely useless: no matter what I declare to the computer that listens, it always thinks I would get all I need on the website and hangs up on me.
There is no trace of any email to ask for support either.
I think this is absolutely unbearable and as a tax payer. But for now I'd just be happy to complete this return and forget it until next year.
How do I do it?