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  • Government Gateway Identity Verification Error

    From 1st of April 2022 I will be losing access to GOV.UK due to the decision to scrap Verify.UK. I’m an EU national with settled status so my only options to verify my ID is my last year's P60 and credit reference option as I don’t have a British passport nor a Northern Ireland driving license. And everytime I insert all the details 100% correctly I get this message ‘The information you gave does not match our records’. 0300 200 3600, 0300 200 3600 numbers are a dead end. Why are these our only options and why are you scrapping Verify.UK? surely there must be other ways to prove your identity. The answer we get 'if the system is not accepting your answers you will not be able to access the online account' is just not helpful at all. I can't even use an online form to file a complaint because I need to verify my ID first (which I can't) this is just ridiculous to say the least. Please introduce other options to prove our ID such as EU passports. If I was able to prove my ID online for my EU status I don't see why HMRC can't do the same. Please fix this