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  • RE: UK.GOV Account "The details entered don't match our records "

    I have been trying without any sucess to resolve the problem I have with trying to register for self assessment. When prompted to check my identity I keep getting the 'The details entered do not match our records'. I have also waited 40 minutes to speak to your advisors only to be told that they cannot help me because 'The details entered do not match our records' and therefore I cannot clear security. I have tried every avenue using my driving licence, passport, pay slip, p60 and still get the same message that I must have entered the incorrect details. You clearly trust my details enough to take my tax for the last 30 years so I am at a loss to why you will not recognise who I am. Terrible service and absolutely no help top resolve this.