Skip to main content

This is a new service – your feedback will help us to improve it.

  • RE: PAYE Team member Authority

    Thank you!
  • PAYE Team member Authority

    Hi All, getting a little desperate now. I hope someone can help. I am the owner of a business and therefore the lead on the HMRC business account. I have a part time bookkeeper who I have given full authority (on-line) to deal with VAT, PAYE etc. She is a Team member. All PAYE correspondences go to her. She received a letter with a PAYE credits query, she phoned HMRC who told her she was not authorised to talk about the letter (even though it is addressed to her). They needed to speak to me as the account holder. Due to illness, I am unable to hear, so cannot phone them? Does anyone know what i need to do to give my bookkeeper "more authority"?