Skip to main content

This is a new service – your feedback will help us to improve it.

  • Personal Tax Account MCI Issue

    I set up a new Government Gateway Personal Tax account today in order to request a new tax code. Having completed the security checks with 2 forms of identification I was taken to a screen that simply said: We cannot access your details. This is because of an MCI issue. It means that we need to check some details with you before you can sign in again. You can call us to resolve the MCI issue with an advisor. I tried to call but gave up after waiting for almost an hour, I would like to understand who will check the details with me and when so that I can proceed with requesting a new tax code through my Government Gateway Personal Tax account. Thank you