Gerald

Hey Paula, I called HMRC in Dec and finally they found that I have a temporary record in their system. The previous 9 times I called, they couldn’t figure it out. I guess you make ask them to look harder in the system to see if you have a temporary record. And then they will raise a request to merge the record. But the story doesn’t ends here. While they are merging my record. Now I face an MCI error when I login and here is the details just in case you might need to take reference later… https://community.hmrc.gov.uk/customerforums/pt/915c75b2-8fe8-ec11-b5cf-00155d9c67ba

Hi Everyone, The reply from HMRC above is very frustrating… I have the exact same journey as YK and get to merge record and the MCI error back a month ago (Dec 2022), Looks like there is a long way to go to get it resolved. 

[Post amended - Admin]

I have the exact same issue. Have been calling HMRC and checking with my company for few months. Still no sign of getting it solved.