Bethany Wyn-Jones

HMRC randomly closed down my self assessment account at the end of last year without informing me. It was only when I logged in that it appeared the self assessment part was no longer there. Upon contacting them, they said they had sent letters which I hadn’t responded to.. I never received them. All I had to do was send off documents confirming my identity, I did this in January and had confirmation in January that my identity had been verified and I would now be issued with a new UTR within 45 working days. We’re now almost 6 months in and I STILL haven’t received a new UTR. I’ve called multiple times only to be told that it will arrive in the next few weeks but it has not yet been sent. I urgently need to file my tax return as I need proof of income for moving house. Does anyone else have any similar experiences or any help they can offer? I will be homeless if I’m not able to demonstrate proof of earnings all because HMRC are not able to post out a simple letter.