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Moved to payroll bureau and they use different payroll software - Pegasus Opera this software does not allow you to input previous RTI ID or option to 'YES' payroll ID changed - even though payroll processed is correct the FPS figures uploaded to HMRC are different to what we have reported.
What is the best step forward to rectify this. I have spoken to HMRC several times and no response received, therefore employee tax codes are changing because of this.