Important Notice:
These forums will close on 30 June 2025 and will stop accepting new registrations and new queries from early June 2025. This is in response to the increasing popularity of our newer, superior digital support channels. Queries can be directed to our alternative digital support channels listed below.
For Customers
For guidance and education:
- GOV.UK provides comprehensive written guidance and interactive products and guides.
- Access a range of Recorded webinars and sign up to receive notifications of future webinars
- The HMRC App is a quick and easy way to get information about your tax, National Insurance, tax credits and benefits.
- Watch our YouTube Videos. These short information videos provide quick help and reassurance.
To ask a question:
- Visit Contact HMRC, select the area you would like to query and click ‘Ask HMRC online’. HMRC’s digital assistant can help with a variety of self-assessment and tax payment queries. If your query cannot be answered by the digital assistant it will be escalated to an advisor.
- Contact @HMRCcustomers on X (formerly known as Twitter) for help with general queries relating to HMRC’s products and services.
For Agents
- Webchat an agent only channel which offers a faster alternative to telephony.
- @HMRCcustomers on ‘X’ (formerly twitter): for help with general queries about HMRC’s products and services
- Agent Talking Points Webinars for information on a range of subjects with opportunities for participants to submit questions.
- Tax agents’ handbook for information to help tax agents and advisers find guidance, use HMRC services and contact HMRC.
- Service Dashboard for information on current service levels for post and online requests.
- Agent update a monthly online digest of information specifically for the agent community.
Customer Forums
Our customer forums are here to help you find answers to common queries. As it’s a public forum, we cannot provide tailored advice on your specific circumstances. You’re welcome to ask general questions and search for answers to similar queries.
While we aim to respond to questions as quickly as possible, response times will vary depending on demand and the complexity of the query. For immediate assistance, please use HMRC’s digital assistant. You can find the link on our contact us pages.
All official responses on the forum will be from ‘HMRC Admin’. Please note that we’re not responsible for the accuracy of comments or answers provided by other forum members.
Agent Forums
Our agent forums are for tax agents, represented by a professional body, only. Agents can report issues about HMRC systems that are affecting taxpayers and their clients.
If you are a tax agent and require access to the agent forum then request access through your profile page once you are signed in.