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Posted Tue, 23 Jan 2024 23:06:03 GMT by
Sending this on my wife's behalf she is going to go self employed at the end of February and leave her PAYE job. There are expenses which will be spent before the first self employed work with clients is started, so we thought she should register early with an overlap with the PAYE job to get setup. She has had self assessment before for a previous period of self employment about 5 years ago so had a UTR but returned to PAYE so stoped filing. She filled in the form CWF1 i think it is and got the below email back : "Thank you for your form regarding your Self-Employment status. Unfortunately we cannot confirm your identity as the information you gave us does not match our records. Therefore, we cannot deal with your form. Please visit the GOV.UK website and search "tell HMRC about a change" to update your personal details. Please allow sufficient time for your account to be updated before you re-submit your application regarding your Self-Employment status. " Is there a way of finding out what the issue is as it mentioned re submitting? so we assume nothing has been registered currently ? We tried phoning HMRC but due to the time of year the phones are not putting her in the queue. Any help would be appreciated. thanks A
Posted Wed, 31 Jan 2024 11:30:00 GMT by HMRC Admin 25 Response
Hi Alex Eburne,
We would need to access the record to review/update the details that do not match to then allow the registration for self employment to be processed.
Income Tax: general enquiries.
If your wife has a personal tax account she can check and update any details that do not match:
Personal tax account: sign in or set up
And then resubmit the registration.
Thank you. 

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