R&D calculated incorrectly, explanation letter to follow

Our FY-22 R&D claim was approved on 01/03/24 to be paid out as an R&D credit. On 04/03/2024 another letter was received saying that corrections had been made, the R&D was calculated incorrectly and explanation letter would follow. We have not received any following letter, so can we please receive feedback as to why the claim was rejected. We feel the claim is still valid, and the second letter also says we may be able to amend our return (if necessary). The HMRC corporation tax portal shows a 'Taxpayer amended self assessment' dated 01/03/2024 which we did not submit - I can only assume this is HMRC amending the assessment but the narrative of 'Taxpayer amended self assessment' is incorrect. Please provide feedback as soon as possible, we have attempted to call the enhanced R&D credit phone number and have been told to email RD.IncentivesReliefs@hmrc.gov.uk. We did so, knowing from previous experience that 'a Research & Development Enhanced Expenditure element are dealt with solely by CT Services and should not be submitted via email to R&D Incentives and Reliefs' - which was confirmed by an automatic reply. We attempted to call again without any success, so are struggling to find any way to find the required information - the R&D credit is crucial in maintaining our cashflow.

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