Returning personal goods to Australia

Hi there, I've purchased 4 t-shirts from a small Australian company however I have only received 2 of the items. On top of this, I have been charged customs duty, import VAT and clearance fee. How do I go about receiving a refund on these? My understanding is to request a refund with the Australian company once they have received the items back and then I can create a claim with Parcel Force? - what information should I provide parcel force? Thank you!

If you purchase goods valued over £135 in a single shipment then import duties and import VAT will be due. If goods are below £135 then there is a relief ( exemption) for import duty but the seller should charge you UK at checkout. If you are short shipped then that needs to be taken up with the seller . Equally the seller should tell you in their terms and conditions about who is responsible for payment of import duties and taxes. Some will pay on their customers behalf others will leave it to their customer. You will find information on import processes and how to make a reclaim for incorrect duties and goods being returned. https://www.gov.uk/goods-sent-from-abroad/tax-and-duty

Hi ,
 

Use form BOR286 if you believe the Customs Duty or import VAT was wrongly calculated on an item you imported by post using Royal Mail or Parcelforce. See : Report incorrect Customs Duty or VAT on items imported by post (BOR286) Thank you .