Returning an item that I was charged import duty and VAT. How do I get refund?

Hi, I have returned an item I ordered to USA that I was charged import duty and VAT on as the item was over £135. The original courier that was used is UPS. Do I use CHIEF or CDS to get my tax refund and how do I get my Bill of Lading or MRN from? Thank you.

Hi,
You need to contact the courier (UPS) who will be able to provide this information.
Thank you.

CDS or Chief refer to the HMRC system that was used to declare the goods. CDS is the current system and Chief is the old system . Claims for mail order returns can only be made within 3 months of the date of import. If your import was within the last 3 months it will be CDS.so you would use the c285 CDS claim. The MRN is the import reference number so will need to get it from UPS in your case.