Skip to main content

This is a new service – your feedback will help us to improve it.

Posted Thu, 18 Apr 2024 14:55:37 GMT by Luis B
Hello, I bought an item at a London airport duty free shop. I now want to return the item back to the UK for a refund. I will be sending it back by mail package from a country in the EU (I am not a UK resident) The store will accept the return and give me a full refund but all the eventual customs and taxes will have to be paid by me. Is this specific situation eligible for a Return Goods Relief (RGR)? If so, what would be the steps required to claim it, (documentation, things to do on the package, notify the carrier, etc.) ? Thank you
Posted Tue, 23 Apr 2024 13:45:34 GMT by HMRC Admin 19

You can see guidance of returned goods relief here:

Pay less import duty and VAT when re-importing goods to the UK

For more help, please contact our imports and exports team for advice.

Imports and exports: general enquiries

Thank you.


You must be signed in to post in this forum.