Hi Fabian,
If customer is sending personal belongings back in a shipment, the shipping company should handle all the customs formalities.
Customer can look in to claiming returned goods relief, ask the sender to write:
Returned goods — relief claimed’ clearly on the package and its accompanying import declaration.
The declaration must include a complete and accurate description of the goods, their quantity and value.
More information on below link.
How to claim
Thank you.