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Posted Mon, 25 Sep 2023 08:49:26 GMT by Mandy Lockett
Our Russian customer paid Pro Forma for an order prior to the sanctions being put in place. Once the sanctions were introduced we were not allowed to ship the ordered goods (we still have them here). The customer then requested we refund the money paid, and it is our understanding that we cannot legally return this at this time as the sanctions prohibit this taking place. Multiple discussions have taken place with this customer about the situation as they are not happy with the current status, they are trying all ways for us to refund them for example we return the money via a third party in another country. Is there a way of transferring the money, do we need to go through the licencing scheme Any suggestions please
Posted Tue, 03 Oct 2023 11:24:02 GMT by HMRC Admin 19

You can see guidance here:

Trading under sanctions with Russia

Thank you.


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