Missing departure date on our UK exports

For most our UK export declarations, created on our behalf by 3rd party brokers, we have a departure date in our monthly UK exports report. Except one broker (our biggest one), who only has a rate/ departure date in around 60% of our exports. I contacted the broker, and they mention that HMRC has an issue with receiving the departure date messages and that’s what’s causing the low rate. My question is this correct and is HMRC working on a solution or do we as the exporter and/ or our broker have to take any action? As I would like to receive our export reports with preferable a 100% departure date on our exports.

Shouldnt be. The agent should receive a P2P (permission 2 progress) and shows dep date. Let me know if i can be of any more help Regards Richard Clarke

Hi,
You will need to contact our Customs Declaration Service operations team with the declaration details to find out more information on missing departure messages.
Report a problem using the Customs Declaration Service
Thank you.