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Posted 18 days ago by helen_mhlm
Hello I have reveived a letter from Border Force in Sept 2024, saying my parcel is qualified for full relief from duty and VAT at import. Howevere until now, I still have not received the refund in my bank account. Where should I contact to chase for my refund? Thank you.
Posted 6 days ago by Customs oldtimer
I would recommend that you contact whoever sent you the notification. HMRC can’t answer questions on refunds from BorderForce.
Posted 2 days ago by HMRC Admin 8 Response
Hi,
Please contact our imports/exports helpline to see if they can provide an update.
You can find their contact details on below link:
Imports and exports: general enquiries
Thankyou

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