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Posted Thu, 03 Aug 2023 22:18:50 GMT by Paullongland
Hi, I have been trying to get a new EORI number since 2nd July and I cannot get through to the EORI team. They are not responding to my emails. This has now resulted in my goods being stuck at the port in Felixstowe, Can someone please contact me URGENTLY to help me and my small business!! Please help me Paul Longland
Posted Tue, 08 Aug 2023 21:49:35 GMT by Paullongland
Hi, this has still not been resolved and I cannot find anyone that I can talk to. Can someone please respond to this message. Thank you, 

Name removedv admin .
Posted Thu, 10 Aug 2023 14:34:48 GMT by sunil makim
EORI is a simple process of online application usually approved within 2 hours Try this link Customs and international trade: chat: 
Posted Fri, 11 Aug 2023 11:03:34 GMT by HMRC Admin 25
Hi Paullongland,
Applying for an EORI needs to be done via a valid business Government Gateway account.
Once logged on apply via:
Get an EORI number
The EORI team will not grant EORI numbers via email, you will need to be apply via Gov.UK.
Thank you 
Posted Fri, 11 Aug 2023 12:25:30 GMT by Paullongland
This has been resolved now , thank you
Posted Sat, 12 Aug 2023 23:33:30 GMT by talhariaz5193 Aziz
Hey Paul, I can imagine how frustrating and stressful this situation must be for you, especially for a small business where every shipment counts. I've faced similar bureaucratic delays in the past, and it's never easy. Persistence: Continue calling the EORI team, even multiple times a day if you have to. Try calling right when they open as this might be a less busy time. Alternative Contacts: Do they have different contact numbers or departments? Sometimes reaching out to a related department can redirect you to the right person or department that can assist. Official Complaint: Consider raising an official complaint if they have such a mechanism. This often escalates the issue and gets more immediate attention. Broker or Customs Expert: As a temporary solution, you might want to contact a customs broker or expert who might have insider knowledge or contacts that can expedite the process. Social Media & Public Relations: Depending on your comfort level, a post on social media platforms highlighting your plight can sometimes get a quicker response, especially if it garners a lot of attention or sympathy. Local MP: In extreme cases, contacting your local Member of Parliament or representative about the issue might help. They often have contacts or ways to escalate matters that average citizens don't. Be Prepared: When you do get in touch with them, have all your documentation and details ready, so you can provide them with all the information they need immediately. I genuinely hope your issue gets resolved soon, and your goods are released from Felixstowe. These situations are incredibly challenging, but remember, you're not alone – many businesses face similar hurdles, and with persistence, they overcome them. Stay strong and best of luck with your business, Paul! Warm regards, Ahmad

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