Unable to return obligation data from HMRC Making Tax Digital API

Good day, I would like to submit my VAT return trough the software, but the software is unable to connect with HMRC. I receive the following message: Unable to return obligation data from HMRC's Making Tax Digital API. This may be because you need to register yourself, or your client, with HMRC for the appropriate Making Tax Digital service. I do have a Government Gateway ID. In my HMRC account I can view my VAT registration details. What could be the issue that i am receiving this error? Kind regards, Melvin

Hi,
Please speak with our Online Services Helpdesk on 0300 200 3701.
Thank you.

The error suggests an issue with your MTD setup. Ensure you're registered for HMRC’s Making Tax Digital service, and that your software is authorized, updated, and MTD-compatible. Also, confirm your VAT details in the software match HMRC’s records. If the issue persists, contact your software provider or HMRC support. Good luck!