VAT obligations fulfilled, but incomplete return submitted

The VAT return was submitted for MS Dynamics, but due to an error the figures were not collected, and the VAT return was submitted with zero values - which I can now see on the HMRC gateway login. I cannot now submit the return with the values, as the HMRC obligations have been fulfilled - this seems to be coming from HMRC, and Microsoft do not think it can be changed their end - is there a way to get the month reopened with HMRC so that the correct return complete with values can be submitted?

Hi,

Unfortunately we cannot reopen a return which has already been submitted. You would need to amend this as an error correction. You can see guidance here:

Correcting VAT errors on a return already submitted

Thank you.

AS suggested, I entered the VAT return as a correction, but that was two months ago, I can see no record on my VAT account and have heard nothing - it was definately submitted correctly and have a submission receipt

Hi,

Please contact the VAT team so we can check your account.

VAT: general enquiries

Thank you.