Hi Neil,
You will need to contact DWP (Department for Work and Pensions) regarding the Contracted-Out Pension Equivalent (COPE) amount and enquire why it is no longer showing on your personal tax account if it has been removed. They will investigate this for you at the appropriate numbers below depending on your circumstances for state pension age. If you need confirmation of the contracted-out period HMRC hold, you can call us on the below number, we can then provide written proof of your contracted out period to assist you.
As you have access to a personal tax account you can also chat to an advisor through the web chat service.
Personal tax account: sign in or set up
Over 6 months from state pension age, please call the DWP pension forecast helpline:
Contact the Future Pension Centre
If you are 6 months towards state pension age, or over state pension age. Please call the DWP state pension helpline:
Contact the Pension Service
To enquire about your contracted out period call the HMRC National Insurance Contracted out helpline.
National Insurance: general enquiries
All lines are open - Monday to Friday: 8am to 6pm Closed on Saturdays, Sundays and Bank Holidays.
Thank you.