Skip to main content

This is a new service – your feedback will help us to improve it.

Posted Mon, 26 Aug 2024 09:48:37 GMT by Emmet Maloney
Good morning I paid my extra contributions in July. When I login to my account it is still saying the amount is owing. My pension predicted is still saying the same. When will this be updated? Thank you
Posted Tue, 27 Aug 2024 16:39:23 GMT by HMRC Admin 10 Response
Hi
It can take up to 6 weeks for your payment of voluntary National Insurance contributions to be reflected on your Personal Tax Account.  If you made your payment more than 6 weeks ago and it’s not shown on your Personal Tax Account then you may wish to call our National Insurance Helpline on 0300 200 3500 (from the UK) or +44 191 203 7010 (from overseas) and they will check to see if it’s recorded.  You may wish to have details of your payment handy when you call just in case they are needed.
Posted Tue, 27 Aug 2024 17:04:06 GMT by Emmet Maloney
Thank you. I will call this number. It is over 7 weeks since I made the payment.
Posted Wed, 28 Aug 2024 13:48:40 GMT by Emmet Maloney
We have tried calling this number but cannot get through. Is there another number to call from Ireland or an email address? Thank you
Posted Mon, 02 Sep 2024 14:19:35 GMT by HMRC Admin 8 Response
Hi,
We apologise for any inconvenience caused by the delay in dealing with your payment of voluntary National Insurance contributions, but it’s currently taking about 22 weeks for us to allocate payments to Personal Tax Accounts.
Thank you.
Posted Fri, 13 Sep 2024 15:52:34 GMT by Emmet Maloney
Hi, I am still trying to ring through to you office from Ireland. I am on hold now over 20 minutes. I made this transfer online that is still not appearing. I also made the mistake of sending it in euros rather than sterling. So I need to send more. How do I do this and get it sorted to see how much is left to pay? Thank you, Emmet
Posted Fri, 13 Sep 2024 16:10:51 GMT by Emmet Maloney
Just a quick update. I finally got through and was told I had to ring HRMC and am now on hold again with them. Dreadful
Posted Fri, 13 Sep 2024 17:53:54 GMT by Emmet Maloney
Got through to HMRC after holding for 50minutes! The money has been allocated to my account but could be up to 42 weeks before it gets approved and posted!

You must be signed in to post in this forum.