‘MCI error’ - No working records of Apr/23-Apr/24

I’ve been unemployed since August 2024 and when I’ve applied for JSA, I received a letter saying that my tax contributions for the past year were insufficient, so I was not entitled to receive the benefit. After speaking with agents from several related departments (HRMC, NIN, Tax Office…), it was mentioned that I had a duplicate National Insurance Number. I really would like to have this situation sorted ASAP, so I can receive my JSA payments. Please, help!

Hi,
We do not have access to your individual records on this forum.
If you feel that your NI record is incorrect, you will need to contact the NI helpline on 0300 200 3500.
Thank you.