Direct Debit accepted 11 months ago but still not being used

Got a letter in October 2022 saying my direct debit info is accepted but to date nothing has been withdrawn. Also made a payment in Jan 2023 to pay for missing years. Payment was taken but not applied to the missing years

Hi,

Unfortunately without access to your National Insurance records we cannot reply to your enquiry. You will need to contact our National Insurance team to pursue this. 

National Insurance: general enquiries

Thank you.