Hi Linda24,
We are currently experiencing high volumes of work and it is taking longer than usual for us to respond.
Please contact the number below to check your payment is recorded on your National Insurance account and can be processed.
0300 2003500 if living in the UK or +44 191 2037010. We are open Monday to Friday 8am to 6pm.
Web chat is also availble here:
National Insurance: general enquiries
Thank you.