National Insurance_account_update of address

The updating of the address was failed. The GOV.UK ID Check mobile app could not be sued as the passport was in old version, it could not be scanned via mobile phone. So a second method to prove identity was used. However, it was unable to "Enter details about your documents and records online". Of the 3 items that to prove the identity (of which it must to select 2 items for proving identity). UK driving licence was used (as do not have UK passport), So credit reference questions were also used, however, the website was unable to recognise the answers. Hence, can you please advise how to update the address details for the national insurance record.

Hi Malise Pang,
To Update your personal details, you can try contact National Insurance directly.
Call national Insurance on 0300 200 3500 from the UK or +44 191 203 7010 if calling from abroad.
You can use the webchat function ‘ask HMRC online’
Ask HMRC online
You can also write in to:
PT Operations North East England
HM Revenue and Customs
BX9 1AN
When submitting your correspondence, kindly provide your National Insurance Number, full name, current address, a contact telephone number, and a brief explanation of the purpose of your letter. Additionally, please remember to sign and date the document, even if it is printed.
Thank you. 
 

Thanks for your reply. Letter had been sent (in December 2024) to the above address as stated in your reply . However, no reply was received so far.