Unable to log in due to name change

Having registered as self employed in her married name, but kept her maiden name for business as it is her recognised business contact name, we now find that login to update NI contributions is impossible as the authentication methods (passport, driving licence) are in her maiden name. It is also impossible to log in and change the name on the account. How can we change the name on her account to match her identity proofs ie passport, driving licence, phone bills etc etc? She is no longer self employed, we had hmrc help to sort out a fine for not being able to send in a return but now need to get her NI in order

Hi,

You will need to contact our Self Assessment team so they can assist you with your requested changes. With regards to accessing by a personal tax account, your identification must match to be verified.

You can also contact our National Insurance team to discuss your personal details for the personal tax account.

Self Assessment: general enquiries

National Insurance: general enquiries

Thank you.