If you are making payments to your employer PAYE account and these are not being allocated to your real time iformation charges, you will need to contact our Employers team..
Employers: general enquiries
They can investigate this for you.
You refer to personal online tax account, we are not sure if you are referring to your personal tax account (PTA) as an individual or employee. If you have a personal tax query, please contact our personal tax team.
Income Tax: general enquiries