Skip to main content

This is a new service – your feedback will help us to improve it.

Posted 4 months ago by Alex83
I just got the PAYE tools to pay myself as the director of my company. I've been trying to submit my first salary payment but it goes unsubmitted for error code 1046 - "Authentication Failure. The supplied user credentials failed validation for the requested service." I'm giving the user ID and password I use to sign into my business account on Government gateway, so I don't see why this should be a problem.
Posted 3 months ago by HMRC Admin 17 Response

Hi ,
 
This is not something we can advise you on, on this forum.

Please contact our online services helpdesk on 0300 200 3600 .

Thank you .

You must be signed in to post in this forum.