Tax records missing

Hi, I have few employees that are complaining that they cannot find their taxes for last year and they are constantly harassing us , the finance department, even we contacted HMRC but we weren't allowed to check their personal records. I mention that NI number, address is correct for this employees, they are in FPS and all submissions were successful. Is there something we can do as employer?

Hi cosmina.maier,
I would advise you contact HMRC Employers Office on 0300 200 3200.
We can check if your year to date figures match, if they do then its possibly a issue relating to the employees income being reported into another record (such as temporary one).
If this is the case the employees will need to speak to personal taxes to get them to trace the other record and merge the records.
Thank you. 

Thank you for your answer, I already called the employer help line and the year to date figures match.